At AlpineGear LLC, we aim to provide a straightforward and reliable shipping experience for our customers. This Shipping Policy explains our order processing, delivery coverage, estimated delivery times, and shipping arrangements.
1. Shipping Area
AlpineGear LLC currently ships only within the United States.
Our checkout system is configured to accept United States shipping addresses only. Customers must provide a valid U.S. delivery address when placing an order.
We do not currently ship to destinations outside the United States.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Processing times may be affected by order volume, product availability, address verification, or other circumstances. If there is an unexpected delay, we may contact you using the information provided with your order.
3. U.S. Delivery Time
After an order has been processed and handed over to the carrier, estimated delivery within the United States is generally 3–7 business days.
The total estimated time from order placement to delivery is therefore generally 4–10 business days, excluding weekends and holidays.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Carriers
We may use established carriers and logistics providers for deliveries within the United States, including:
- USPS
- UPS
- FedEx
The carrier selected for an order may vary depending on the delivery address, package characteristics, and fulfillment arrangements.
When tracking information is available, it may be provided to you after your order has been shipped.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting your order. AlpineGear LLC is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will attempt to make corrections before the order is shipped, but changes cannot be guaranteed once fulfillment has begun.
6. Tracking Information
When tracking information is available, it will be provided through the applicable shipping or order notification.
Tracking information may take some time to become active after the carrier receives the package. Customers can use the tracking information provided to monitor the progress of their shipment.
7. Delivery Delays
Although we work to process and ship orders within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our control, including severe weather, carrier disruptions, holidays, incorrect address information, or other transportation-related issues.
Such delays do not necessarily indicate that an order has been lost.
If your package appears to be significantly delayed, please contact us so we can assist with reviewing the shipment status.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order information and relevant details regarding the condition of the package.
For packages that appear to be lost in transit, please contact us so that we can review the available tracking information and determine the appropriate next steps.