At AlpineGear LLC, we want our customers to have a straightforward experience when purchasing outdoor apparel from our website. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, and refunds.
1. Return Period
We accept eligible return requests made within 30 days of the date the order was delivered.
To qualify for a return, the item must meet the conditions described below. Items returned after the 30-day period may not be eligible for a return or refund.
2. Return Conditions
To be eligible for a return, items must generally:
- Be returned within 30 days of delivery
- Be unworn and unused
- Be in their original condition
- Have original tags attached, where applicable
- Include original packaging when reasonably available
- Not show signs of washing, damage, stains, odors, or other use
- Be accompanied by the relevant order information
For hygiene and product-safety reasons, certain items may not be eligible for return if they have been worn, washed, altered, or otherwise used.
We reserve the right to decline a return if the returned item does not meet the applicable return conditions.
3. How to Request a Return
Before sending an item back, please contact us at [email protected] with the following information:
- Order number
- Customer name
- Item(s) you wish to return
- Reason for the return
- Photos or other supporting information, when applicable
Our customer service team will review your request and provide return instructions if the item qualifies.
Please do not send a return to an address other than the authorized return address provided by AlpineGear LLC.
4. Return Address
Approved returns should be sent to:
AlpineGear LLC
617 Plantation Pointe Dr
Elgin, SC 29045
United States
Please wait for return instructions before shipping your package to ensure that your return can be properly identified and processed.
5. Return Shipping Costs
For returns due to a product quality issue, incorrect item, or an error attributable to AlpineGear LLC, we will review the situation and, where applicable, cover the reasonable return shipping cost.
For returns due to personal preference, incorrect size selection, change of mind, or other non-quality-related reasons, the customer is generally responsible for the return shipping cost.
6. Exchanges
We may accept exchanges for eligible items within 30 days of delivery, subject to product availability.
To request an exchange, please contact us at [email protected] with your order number and the item you would like to exchange. The original item must meet the return conditions described in this policy.
If the requested replacement item is unavailable, we may offer another available option or process the eligible refund instead.
7. Return and Exchange Processing Time
After we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.
Returns and exchanges are generally reviewed and processed within 3–5 business days after the returned package is received.
For approved refunds, the refund will be issued to the original payment method. After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
8. Refunds
Once an eligible return has been received and approved, the applicable refund will be processed to the original payment method.
Original shipping charges, if applicable, may not be refundable unless the return is related to a product quality issue, an incorrect item, or an error attributable to AlpineGear LLC.
Refund eligibility may be affected if an item is returned used, damaged, washed, altered, or otherwise fails to meet the conditions of this policy.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].
Please provide your order number and, when appropriate, clear photos showing the issue. We will review the information and provide instructions for the return, replacement, or other appropriate resolution.
10. Non-Returnable Items
Items that have been worn, washed, altered, damaged through customer use, or otherwise returned in a condition that prevents reasonable resale may not qualify for a refund or exchange.